MILITARY RETIREE SURVIVOR ASSISTANCE PROGRAM

(MRSAP)

HANDBOOK FOR TEAM MEMBERS

Prepared by:

Cape Canaveral Chapter, of

Military Officers Association of America

P.O. Box 254186

Patrick AFB FL 32925-6075

OVERVIEW

Most all of us have heard of some sad cases of spouses of military retirees being left in administrative and financial lurch by their mates. Such things as no wills, lost records, lapsed insurance or beneficiary in another's name, bank accounts, and real property in their name only, unknown indebtedness, no burial instructions, etc., overwhelm a surviving spouse in the first awful weeks. Moreover, many spouses haven't the slightest knowledge of the family business as the retiree took care of everything.

Everyone can and should take care of these things while still able to do so. There is no excuse for not having an up-to-date estate plan folder that contains essential information and copies of varied service and related documents noted therein. There are several pre-published formats available to make this task easier, including the PERSONAL AFFAIRS WORKBOOK in TROA's "HELP YOUR SURVIVING SPOUSE -- NOW!" pamphlet. It goes without saying that both husband and wife should be thoroughly familiar with every item in the folder. Remember too, matters dealing with disposition of belongings should be consistent with provisions of your will.

Military and service organizations (American Legion, VFW, DAV, etc.) have worked diligently for many years offering top quality Survivor Assistance Seminars to military spouses. Generally, the attendance reflected only slight interest by the spouse. Such lack of interest undoubtedly contributes to many retirees neglectfulness in maintaining up-to-date estate planning records. This communication is not intended to duplicate information presented at seminars, rather to point out some of the vital information retiree spouses should have readily available and the retiree's responsibility for providing that information.

GENERAL INFORMATION

This handbook was developed and updated by the Personal Affairs Committee of the Cape Canaveral Chapter, Military Officers Association of America (MOAA). Other TROA Chapters or similar organizations desiring to provide Casualty Assistance Services outside the Cape Canaveral Chapter's area may adopt any or all provisions of this guide for their respective areas. Suggestions toward improving this guide are solicited and should be forwarded to:



Cape Canaveral Chapter, MOAA

Attn: Personal Affairs Chairperson

P.O. Box 254186

Patrick AFB, FL 32925-4186

THE PERSONAL AFFAIRS COMMITTEE

The Cape Canaveral Chapter of Military Officers Association of America at Patrick AFB, has formed a Personal Affairs Committee to assist members and surviving spouses with any matter related to their personal affairs and entitlements, and to carry out the other duties described in the Chapter's charter.

Additionally, the Chapter has directed this committee to operate in conjunction with the Patrick AFB Commanders Retiree Counsel to assist survivors of all deceased military retirees regardless of rank or branch of service throughout Brevard County. To accomplish this mission, members of the MOAACC Personal Affairs Committee are integrated with and cooperate with the Patrick AFB Retiree Activities Office (RAO) and other agencies that support the Brevard County Military Survivor Assistance program.

This unified group is called The Military Retiree Survivor Assistance Team. For a current Team List see MRSAP Form 3. These team members are available, upon request, to provide immediate help to families of all services, officer and enlisted, upon the death of a retired military member or spouse.


RESPONDING TO A RETIREE OR SPOUSES DEATH

First Response Actions - Upon being informed of the death of a military retiree or retiree's spouse in the Patrick AFB/Brevard County area a MRSAP team member will contact the retiree's survivor and offer assistance. If assistance is requested, the initial actions will be:

Time Sensitive Actions - The following agencies should be advised as soon as possible after the retiree's death, but during normal duty hours. Upon reaching the appropriate office, respond to the questions asked by the service representative, using the MRSAP DEATH INFORMATION CHECKSHEET (see page 9). This call will generate the RSFPP/SBP/RCSBP/SSBP annuity application process and application for residual retired pay (see page 6). Check the agencies notified and record the applicable information on the MRSAP INFO PACKET for the survivor's records.

FOR - MILITARY RETIREE NOTIFICATION OF APPROPRIATE FINANCE AND/OR ACCOUNTING SERVICE

Army


Ft. Stewart, GA

Tel: 1-800-557-7408

Marine Corps

Navy ** Air Force

Tel: 1-800-269-5170

Fax: 1-800-469-6559

U.S. Coast Guard

NOAA

Tel: 1-800-772-8724

Email: hrsicras@hrsic.uscg.mi

USPHS


Tel: 1-800-638-8744

Compensation Branch

** The death of a former U.S. Air Force member can be reported directly to the Casualty & SBP Representative at Patrick AFB, Ph 321-494-2919, who will initiate the RSFPP/SBP/RCSBP/SSBP annuity application process and application for residual retired pay (see page 6).



FOR - RESERVIST NOT YET AGE 60 ENROLLED IN SURVIVOR BENEFIT PLAN NOTIFICATION

U.S. Army

Reserve Personnel Command

Tel: 1-800-318-5298

Com: 1-314-592-0553

Marine Corps



Tel: 1-800-336-4649

Com: 1-703-614-1958

Navy

Tel: 1-800-535-2699

(or) 1-866-250-4778

Fax: 1-504-678-5893

Air Force

Tel: 1-800-525-0102 ext. 71228

Com: 303-676-6576

Fax: 1-303-676-6255

Coast Guard

Tel: 1-800-772-3415

Com: 1-785-339-3415

Email: hrsic-ras@hrsic.uscg.mil



Person making the call                                                                                                                                                                                                                                                               

Date & Time of the call                                                                                                                                                                                                                                                                

Agency notified                                                                                                                                                                                                                                                                          

Person who took the call                                                                                                                                                                                                                                                            

Remarks:                                                                                                                                                                                                                                                                                        

THE FOLLOWING AGENCIES ARE ALSO CONSIDERED TIME CRITICAL

DEPARTMENT OR AGENCY                       Phone Number                                                     Person Contacted                                                         Date

MILITARY AFFILIATED LIFE INSURANCE COMPANIES (If Applicable)

COMMERCIAL LIFE INSURANCE COMPANIES

Assistance Assembling Military Records and Related Documents - The MRSAT member should ascertain whether the survivor has access to the following documents, and if not should attempt to assist in their location.

** Final DD Form 214, Certificate of Release or Discharge from Active Duty

** Retirement Order

** Statement of Service

** Military Pay Record

** NOTE: For Retired Reserve - Non full-time Military

Medical Records - if service disability claimed or being claimed

Veteran Administration "C" Number, if established and Letter stating percentage of disability

Social Security Number - all family members

Deceased retiree's will

Birth Certificate - all family members

Adoption and Custody documents

Marriage and Divorce documents

Immigration and Naturalization papers

Income Tax Records

Insurance policies - Life, home, auto, boat, etc.

Copy of Deeds, Abstracts, Mortgages, etc.

Titles and Registrations - Auto, Boat, etc.

List of Safety Deposit Box(es) and location.

List of all Bank Accounts, Checking, Savings, etc., and location.

List of Credit Cards in deceased's name.

List of Outstanding Debts.

List of Monies, Property, etc. due estate.

Additional Assistance to the Survivor - Depending on the situation, i.e., whether more help is wanted or desired, the MRSAT member could either contact the following agencies or advise the survivor that they should be contacted within a reasonable time:

The residual pay application and the RSFPP/SBP/RCSBP/SSBP annuity application process is set in motion with the notification of the appropriate service branch ( see page 4). The MRSAT team member can advise the next of kin that the following forms will be delivered to them and will need to be prepared reasonably soon so that their claims can be processed. The Patrick AFB Casualty and SBP Representative will prepare and submit these forms for survivors whose sponsors served in the U. S. Air Force. All other services will, upon notification of a retiree's death, send all the necessary forms and possibly will supply a trained Casualty Assistance person to help in their preparation. The MRSAP team member should advise the survivor that they will assist in the preparation of these forms when they are received if necessary

                    DFAS-CL/U.S. MILITARY RETIREMENT PAY

                    P.O. BOX 7130

                    LONDON, KY 40742-7130

                    DFAS/CK/U.S. MILITARY ANNUITANT PAY

                    P.O. BOX 7131

                    LONDON, KY 40242-7131

                    VA INSURANCE CENTER

                    P.O. BOX 7208

                    PHILADELPHIA, PA 19101

                    NOTE: For expediency, this form and the death certificate can be faxed to 215-381-3561, but a hard copy should also be mailed.

OTHER MILITARY SURVIVOR BENEFITS

Survivors should become familiar with government benefits and know what aid to expect as regards the benefits that follow. Most of these benefits are explained in detail in TROA's "Help your surviving Spouse - Now" pamphlet, and additional help and information can be obtained from one of the agencies listed in Appendix 3.

WILLS AND SETTLEMENT OF ESTATE

State of Florida Probate Laws and Florida State Supreme Court rules govern disposition of estates in Florida. Surviving spouse should contact their attorney or the Brevard County Clerk of Circuit Courts Probate Division on requirements. Possible sources of assistance are:

MEDICAL CARE AND INSURANCE FOR SURVIVORS

Medical care benefits vary considerably depending on the age of the survivor. Generally, a surviving spouse under age 65 is eligible to receive medical care under DoD's Tricare Program, and Medicare-eligible survivors who are enrolled in Medicare Part B are eligible for both the Tricare Senior Pharmacy Program (TSRx) and Tricare-For-Life which is a cost-free supplement to Medicare. Details of these programs are covered in great detail in TROA's "Help your surviving Spouse - Now" pamphlet.

After retirement from military service many enter a second career in which the new employer provides health care coverage on the retiree and family at little or no cost. Many then drop their supplemental health care policies. Often, upon death of the retiree the new employer terminates the insurance and the family is without a much needed supplemental health care coverage. Survivors under age 65 should immediately obtain some type of supplemental coverage to TRICARE.

The COBRA Act of 1985 (Federal Law) requires businesses with over 20 employees, except the federal government, upon request of the survivors, to continue health care coverage on deceased retiree's dependents for 18 to 36 months at a rate of not more than 102% of premium paid by both the employer and the deceased. This coverage also applies to employees who voluntary resign, get laid off or discharged for anything other than gross misconduct.

This coverage is not automatic. Survivors must request the coverage.

Tricare Stops Payments after Initial 90 Day Hospitalization. Thereafter, approves for each 30 day additional period after approving request for each additional period.

Medicare Stops Payments after Initial 60 Day Hospitalization. Thereafter, approves for each 30 day additional period after approving request for each additional period.

NOTE: Hospital stays less than 90 days apart for Tricare and 60 days apart for MEDICARE are accumulative toward the above cited limitation period.

All Tricare claims must be submitted within one year from the date the service is provided or, for inpatient care, within one ear from a patient's date of discharge from an inpatient facility. The Department of Defense TRICARE office has informed us that if a retiree (or other eligible beneficiary) is deceased the TRICARE claim form must be signed by the legal representative of the estate, as CHAMPUS checks are issued to the individual who signs the claim form. Documentation must accompany the claim form to show that the person signing is the legal representative. This means widows cannot submit claim forms unless they are the legal administrators of the estate.

Survivors can obtain appropriate forms and directions on filing MEDICARE claims for deceased from the local Social Security office.



Appendix 1. FORMS THAT WILL BE USED BY MRSAP TEAM MEMBERS





RAO/45 SW & TROACC

MRSAP DEATH INFORMATION CHECKSHEET

Information on this page is subject to the provisions of

the Privacy Act of 1947 and will be protected accordingly.

****** DECEDENT ******

DATE CONTACTED: REPORTED BY: CAR'S INITIALS

LAST NAME: FIRST MIDDLE:

*RANK: SSAN: DATE RETIRED: SERVICE:

DATE OF BIRTH: PLACE OF BIRTH:

DATE OF DEATH: PLACE OF DEATH:

CAUSE OF DEATH (UNCONFIRMED):

****** SURVIVOR ******

PNOK: RELATIONSHIP:

SSAN: PLACE OF MARRIAGE:

DATE OF BIRTH: PLACE OF BIRTH:

LOCAL ADDRESS:

HOME PHONE: WORK PHONE:

STATE OF LEGAL RESIDENCE:

****** ADDITIONAL INFORMATION ******

SBP: DRAPES: DEERS:

(YES/NO) (YES/NO)(CAR INITIALS)



ELIGIBLE CHILDREN:

(NAME, SSAN, AGE, DOB, ADDRESS)





PARENTS: LIVING: (Name and address, if alive)







REMARKS:





MRSAP Form 1 15 September 2002 Page 1 of 1







This is a list of team members to be used for distribution to those agencies who need to know this information.





RAO/45 SW & TROACC

MRSAP DEATH REPORT

Information on this page is subject to the provisions of

the Privacy Act of 1947 and will be protected accordingly.



Area # Date of Death:

NAME OF RETIREE:

GRADE OR RANK:

BRANCH OF SERVICE:

SSAN:

PLACE OF DEATH:

FUNERAL HOME:

NEXT OF KIN (NAME) PHONE:

STREET:

CITY: STATE:

WHEN AND HOW INFORMATION RECEIVED:

ASSISTANCE REQUESTED? YES NO DATE:

DATE DEATH REPORTED TO BRANCH OF SERVICE: TROACC MEMBERS: TROACC CO-CHAIR NOTIFIED: DATE: REMARKS:

DATE CASE CLOSED:

SUBMITTED BY: DATE:

(MRSAP TEAM MEMBER)

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

MAIL TO: RAO 45 SPTG/CVR, 620 O'Malley Rd Bldg 537, Patrick AFB, FL 32925-3337



Logged in at RAO: By:

(Date/Time)



NOTE: MRSAP Team Members must be cognizant of the fact that information on all of these MRSAT forms is subject to the provisions of the Privacy Act of 1947 and must be protected accordingly.



Appendix 2 - USEFUL PUBLICATIONS



NOTE: These publications are available in the Patrick AFB Retiree Activities Office, bldg 722 494-5463 or 494-5464.

TITLE SERVICE TYPE
Handbook on Retirement Service for Army Personnel and their Families Army DA PAM 600-5
Survivors Benefit Plan and Supplemental Survivor Benefit Plan (Active, Guard, Reserve, and Retired) Air Force AFI 36-3006
Survivor Assistance Air Force AFI 36-809
Navy Guide for Retired Personnel and their families Navy NAVPERS 15891-D
Medicare Handbook New GSA 74-10050
Your New Social Security and Medicare Fact Sheet TROA Info Bulletin
Help Your Surviving Spouse - Now! TROA Pamphlet
Reserve Retirement Benefits for Reserve and National Guard Retirees TROA Pamphlet 1986
Burial in National Cemeteries TROA Pamphlet
Federal Benefits for VETS and VA Pamphlet
SBP Made Easy (The Survivor Benefit Plan) TROA Pamphlet 1997



Appendix 3 - SERVICE AGENCIES



AGENCIES ON PATRICK AFB
AGENCY ADDRESS TELEPHONE

Retiree Activities Office (RAO)

Bldg 537

321-494-5463
321-494-5464

Casualty Assistance Office

Bldg 537

321-494-6468

Mortuary Affairs/Honor Guard

Bldg 425

 (after duty hours)

321-494-7478 

321-494-7478

Legal Office

Bldg 562

321-494-7357

Identification Cards - Pass & ID Section

Bldg 537

321-494-7941

Medical Facility

Base Hospital 

(Emergency only)

321-494-8101

 321-494-8134

Tricare Health Benefits Advisor

Base Hospital

321-494-8457

Chaplains Office

Bldg 440

(after duty hours)

321-494-4073

321-494-7000



AGENCIES OFF-BASE

AGENCY

ADDRESS

TELEPHONE

Tricare Claims
Wisconsin Physicians Service

P.O. Box 7889
Madison WI 53707-7889

1-800-866-6337

Tricare/DO Ombudsman

Aurora CO 80045

(305) 361-8241
DSN 943-1101

Insurance:(1) NSLI and USOLI VA Insurance Center

P.O. Box 7208
Philadelphia PA 19101

1-800-669-8477

MEDICARE Information

 

1-800-342-7506

Brevard County-Wide Veterans Services Office
(Off Wickham Road, West Of 1-95)
South, Central, and North Areas

"Bldg "B"
2725 Judge Fran Jamieson WayViera FL 32904

(407) 633-2012

Veteran Affairs Regional Office

P.. 0. Box 1437
St. Petersburg FL 33731

1-800-827-1000

Florida National Cemetery

P. 0. Box 337
Bushnell FL 33513

(904) 793-7740

American Red Cross Offices:

Vero Beach

2506 17th Avenue
Vero Beach FL 32960

(407) 562-2549

Melbourne

1150 5. Hickory Street
Melbourne FL 32901

(407) 723-7141

Cocoa

306 Brevard Avenue
Cocoa FL 32922

(407) 631-0880

Titusville

3910 5. Washington
Titusville FL 32980

(407) 269-4940

Social Security Offices:........General Information .. 1-800-772-1213

Melbourne

2301 W Eau Gallie Blvd
Melbourne FL 32901

(407) 724-8560
(321)255-5510

Vero Beach

2001 9th Avenue - Suite 310
Vero Beach FL 32961

(407) 562-2549

Cocoa

200 Brevard Ave - Suite 104
Cocoa FL 32922

(407) 639-2656
1-800-234-5772

Titusville

725 DeLeon Street
Titusville FL 32980

(407) 268-6031
1-800-234-5772

Serviceman's Group Life Insurance

212 Washington Street
Newark NJ 07102

(201)877-8811

Military Benefit Association Admin Office

108 N. Center Street
Vienna VA 22180

(703) 938-1970

Armed Forces Relief Benefits Association(Insurance)

1156 l5th Street NW
Washington DC 20005

(202) 659-5140

Air Force Aid Society

111719th Street
Arlington VA 22200

(407)494-6460
(703) 520-8190

Officer Benefit Association

Stonewall Building

(205) 829-5311

Armed Services Mutual Benefit Association

Plaza Professional Bldg
Nashville TH 32216

(615) 868-3370

Army-Air Force Mutual Aid (Insurance, Loans/Willact for member on all claims VA, SS, Etc.)

Fort Meyer
Arlington VA 22111

(203) 522-3060

Army Emergency Relief

Forrestal Building
1000 Independence Ave SW
Washington DC 64116

DSN 223-5010

Uniformed Services Benefit Association (General Insurance)

Headquarters Office
122 Baltimore Street
Kansas City MO 64116

1-800-821-7912

United Services Automobile Association (Auto, House, Boat, etc., Insurance Claims)

Tampa FL
or
USAA Building
San AntonioTX78288

1-800-531-8111
(Policy)
1-800-531-8222
(Claims)

The Retired Officers Association

201 N. Washington St
Alexandria, VA 22314-2529


or
400 Locust Street
Ues Holnes IA 50398

1-800-245-TROA

Navy Relief Association (Insurance, Loans/Will act for member on all claims)

801 N. Randolph Avenue
Arlington VA 22203

DSN 222-4904
DSN 222-4960

USAF, USA, USMC, and USN
RETIREE PAY RECORD

Defense Finance & Accounting Service
U. S. Military Retirement Pay
P. O. .Box 7130
London KY 40742-7130

 

USAF, USA, USMC, and USN
RETIREE ANNUITANT RECORD (SBP)

Defense Finance & Accounting Service
U. S. Military Annuitant Pay
P. O. .Box 7131
London KY 40742-7130

 

Defense Finance and Accounting Service-Denver(DFAS-DE)

6760 E. Irvington Place
Denver, CO 80279-6000

1-800-435-3396
1-303-676-6552

US Coast Guard Pay and Personnel Center

Topeka KS 66601

1-800-772-8724

RETIRED RESERVE HEADQUARTERS
AGENCY ADDRESS TELEPHONE
U S Army Commanding General
Army Reserve Personnel Ctr
9700 Page Blvd
St Louis MO 63132-5200
800-325-8311
(314) 263-0462

U S Navy Commanding Officer
Naval Reserve Personnel
Center (Code 41)
New Orleans LA 70149-7800
800-535-2699
(504) 948-1836
U S Air Force Commanding Officer
Air Reserve Personnel Ctr
Denver CO 80280
800-525-0102,
ext228
(303) 676-6576
U S Marine Corps Commandant
US Marine Corps
Washington DC 20380-0001
(703)614-3100
U S Coast Guard Commandant
US Coast Guard
Washington DC 20593-0001
(202)267-0543